Frequently asked questions! Here you'll find answers to some of the questions we see most commonly.
How do I contact customer service?
Please email help@americanapipedream.com for any returns, exchanges or customer service-related inquiries. We typically respond within 24 hours, unless your inquiry is submitted on a weekend. We are a small business and appreciate your patience.
Do you ship internationally?
Yes! We ship to most countries. Please be aware of any duties or other regulations that may apply to shipments being imported to your country, and that you may be charged by your government, broker or carrier. Duties, taxes and other import costs are invoiced separately by the carrier and are not included in the cost of shipping charged by Americana Pipedream at checkout. As of 7/18/2024 Americana Pipedream is testing DDP with supported shipping services through all of our shipping partners.
ANY SERVICE SELECTED AS USPS MAY AND WILL SHIP DHL eCommerce. DHL eCommerce is a proud partner with USPS and offers the same style services as USPS.
DDP SHIPPING IS ONLY AVAILABLE TO SELECT COUNTRIES LISTED BELLOW
Canada, Australia, European Union, Germany, Hong Kong, Japan, Israel, Mexico, New Zealand, Singapore, South Korea, United Kingdom.
How much does international shipping cost?
International shipping costs are mostly calculated at checkout. Just add an item to your cart and take a look at the estimates offered by FedEx, UPS, and DHL ecommerce. Duties, taxes and other import costs are invoiced separately by the carrier and are not included in the cost of shipping charged by Americana Pipedream at checkout. As of 7/18/2024 Americana Pipedream is testing DDP with supported shipping services through all of our shipping partners. Tax may be collected for import now at checkout.
How does our shipping & fulfillment work?
We strive to ship out all orders within a 5 business day time frame. This can be affected by national holidays, holiday rush and large ongoing sales and is not guaranteed. The shipping speed "time" option or service selected at check out doesn't kick in until the order has been fulfilled and tracking has been sent to customer. International order shipping time can very greatly, please email customer support at help@americanapipedream.com with any questions or concerns.
How is sizing information measured?
We carry clothing from many different nations, also meaning many different military sizing charts. To make sizing easier for our customers, we measure all our surplus clothing ourselves. For a more in-depth explanation of sizing information, please visit our Sizing Guide page.
How do I wash my surplus?
Americana Pipedream is not liable for damage to garments during the washing process after they've been received by the customer.
For items of cotton/polyester fabric blends, we recommend washing as you would any other clothing.
For items of wool or wool blends, we recommend either hand washing or washing them with your washing machine set to cold. Use your own discretion, as some of these items may be dry clean only.
To prevent fading of camouflage patterns, you can turn the garment inside out while washing.
To wash items constructed of waterproof materials, we recommend using the most gentle washing option available on your machine. These garments are often made of rayon and other materials that may be fragile.
What are Americana Pipedream's company policies?
For more information on our company's shipping, return and other policies, please visit the About Us page or view our individual policies at the bottom of the checkout page in cart, or at the bottom of our website :) Email help@americanapipedream.com with any questions, feedback, or concerns.